Orders once confirmed and paid are strictly non refundable and cannot be cancelled. However, you can extend/change your order date with a minimum 2 days advanced information with our customer service at +6011-5458 8542 via WhatsApp.

We will ensure that our cake are in good condition before pick up/ delivery. However, there may be occasions that the cakes are damaged in transit. As cakes are highly perishable items, we do not accept any return.

We will not entertain any complaints/reports made the next day after receiving to ensure fairness in judgement of the cake.

一旦订单完成支付确认，将不可退款或取消。然而，您可以在提前至少2天通知的情况下联系我们的WhatsApp客服+6011-5458 8542，延迟/更改您的订单日期。

我们将确保我们的蛋糕在取货/配送之前处于良好状态。然而，在运输过程中可能会发生蛋糕受损的情况。由于蛋糕的食品特性，我们不接受任何退货，并且不受理任何在收到蛋糕后的第二天提出的任何投诉。