All orders are subject to acceptance by Aozora Enterprise. The company reserves the right, at our absolute discretion, to reject any order without giving any reason. In the event of rejection, your payments will be fully refunded via the payment method used to place the order.
All orders made are subject to stock availability. We reserves the right to cancel, amend your order in whole or in part, at any time and without any liability or compensation in the event that any product is out of stock, damaged or spoil, or unavailable for any other reason.
Our cakes are all handmade with love by us, we cannot guarantee to make it 100% exactly same as picture provided. While our products are mostly pre-order basis, kindly place your order 5-7 days in advance for us to arrange and prepare your slots.
An order only considered made/confirmed once payment done (kindly make your payment within 12hr~ else we will pass the slot for the next customer)❤️ Verbal/Text reservations does not confirm your orders ~
After payment strictly no refund or changes for design and flavour , please double confirm your order details before you proceed to your payment. Strictly NO changes made on the pick-up date (within 24 hours). An additional 40% fee of the cake price will be applied for the impromptu changes.
Prices
We reserve the rights to amend/change our products' prices without prior notice. Cake pricing may change according to different circumstances like market price, season, ingredients inflation and others.
All our prices are excluded delivery charges unless it's stated.
No refund will be issued if the cakes have been picked up/ duly delivered to the delivery address as arranged by you.
Disclaimer
All information provided by customers will be kept confidential and will not be used for any marketing/sales purposes by any third party.
The Personal Information we collected may be used for the following purpose:
- product / service delivery to the intended recipient;
- to respond to your enquiries and complaints;
- to share any of your Personal Information with a third party for the purpose of fulflling your purchase / order / enquiry / complaint, which includes the payment gateway provider and delivery provider;
- internal record keeping;
- to meet any applicable legal or regulatory requirements and / or to make disclosures under the requirements of any applicable law, regulation, direction, court order applicable to us.
所有订单需经Aozora Enterprise接受。公司保留拒绝任何订单而无需给出任何理由的权利。在订单被拒的情况下，您的款项将通过下订单时使用的支付方式全额退还。
所有订单均需视商品库存/材料是否可得的情况而定。如果任何产品缺货、损坏、变质或因其他原因无法供应，我们有权随时取消、修改您的订单全部或部分，而无需承担任何责任或赔偿。
我们所有蛋糕均由我们用心手工制作，无法保证100%与提供的图片完全相同。我们的蛋糕都需提前5-7天下订单，以便我们有充分的时间把您的订单排入档期。
付款完成后订单才会被视为已下单/确认(订单只保留12小时 逾时就会把slot留给下一个顾客）🎂 口头/文字预订不成立。付款后不接受退款或更改设计和口味，请在进行付款之前仔细确认订单细节。
所有订单一概不得临时更改配送/自取日期(24小时前），如需临时更改需另付40%蛋糕费用
价格
我们保留修改/更改产品价格的权利，恕不另行通知。蛋糕价格可能会根据不同情况（如市场价格、季节、原料通货膨胀等）而变化。
除非另有说明，所有价格均不包括送货费用。
如果蛋糕已被领取/按照您安排的送货地址准确送达，将不做任何退款。
免责声明
客户提供的所有信息将被保密，并不会被任何第三方用于任何营销/销售目的。
我们收集的个人信息可能用于以下目的：
向指定收件人提供产品/服务；
回复您的询问和投诉；
与第三方共享您的任何个人信息，以履行您的购买/订单/询问/投诉，包括支付网关提供商和交付提供商；
内部记录保存；
满足任何适用的法律或监管要求和/或根据我们适用的任何法律、法规、指示、法院命令的要求进行披露。